Frequently Asked Questions

Discover the questions we are asked most frequently

The bracelets offered by Chili Charms are made up of 18 links.

They are fully adjustable and fit all wrists.

Simply add or remove links to get the perfect size!

Here is a guide to help you choose

▪ Wrist 16-17 cm → 16-17 charms

▪ Wrist 18-19 cm → 18-19 charms

So you can buy a bracelet alone (18 links) and add 5 to 6 charms to start!

So you can buy a bracelet alone (18 links) and add 5 to 6 charms to start!

We offer a tool to add and remove Charms but it is not mandatory.

Attached is a link showing you how to do it without and with!

Yes, our bracelets and charms are made of stainless steel. They are water resistant, including seawater.

To clean your bracelet you can gently clean them with a small toothbrush and water.

No other product will be used, dry them with a clean cloth and polish using a microfiber cloth.

Delivery and Shipping

Orders are shipped within 24/48 hours.

We use Colissimo and Mondial Relay for shipments in France, which allows deliveries between 2 and 5 days.

For EU and International deliveries we use tracking letters which allows delivery between 5 and 12 days depending on the destination.

We ship worldwide!

Delivery times are 7 to 12 days for international orders, and 4 to 7 days for the European Union.

If your order has not yet been shipped , please contact us immediately at contact@chilicharms.fr so we can change the address.

We ship orders within 24/48 hours. If you have already received a shipping confirmation email , unfortunately it will no longer be possible to modify it.

At Chili Charms, you have 14 days upon receipt of your package to send us an email. The item must be returned in its original packaging (glass bottle, stickers, etc.); otherwise, the return will not be accepted.

contact@chilicharms.fr

Our customer service is available 7 days a week. You can contact us via our email address: contact@chilicharms.fr

We guarantee a response in less than 24 hours!

Payment and Security

We accept Mastercard, Amex, Visa, Apple Pay, Shop Pay, Paypal...

We protect your data using an HTTPS server with an SSL encryption certificate.

On Chili Charms, the transfer of your data and payment information is secure.

So you can shop in our store without any worries!

Yes, Chili Charms is a registered trademark with the INPI (National Institute of Industrial Property).

This means that our name and identity are legally protected to ensure the authenticity of our products and preserve our unique universe.

Any unauthorized use of our trademark is strictly prohibited.